Decisioning Vision 2020: The new rules of customer engagement series
When: 16th September 2015
Time: 11am – 12pm BST (kl. 12.00 dansk tid)
Presenter: Richard Topham, Experian EMEA
Join this insightful webinar to discuss how data and advanced analytics will be the key to delivering positive customer experiences every time. Richard will share insights and perspectives from Experian’s latest research study ‘The new rules of customer engagement‘ which revealed that 80% of organisations believe customer experience will be the ultimate differentiator in five years’ time.
Yet organisations are struggling to get access to available data to gain a complete 360 degree view of their customers. With 81% believing big data will transform their customer experience model, there are steps to take now in order for organisations to be able to gain a holistic view of customers.
A truly customer-centric decisioning strategy will enable organisations to remain competitive. Join our webinar where we reveal the new rules of customer engagement vision to see how you can turn this into a reality.
Decisioning Vision for 2020:
- Attain multiple and new sources of data
- Achieve a holistic view of customers
- Provide real-time, consistent and pre-qualified decisions
- Use multi-channel automation across customer touchpoints
- Use advanced analytics across the entire organisation